Thank you for shopping with EVERESTBOARDS! We are committed to ensuring a smooth and reliable shipping experience for all our customers. Please take a moment to review our shipping policy below.
1. Shipping Methods and Partners
We offer a variety of shipping methods to ensure your order arrives as quickly and securely as possible. Our trusted shipping partners include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- ET
These carriers are selected based on your location, the size and weight of the items, and your preferred shipping speed.
2. Processing Time
All orders are typically processed within 1-2 business days (Monday to Friday, excluding public holidays) after payment has been confirmed. Orders placed on weekends or holidays will be processed the next business day.
Once your order has been processed, you will receive a confirmation email with tracking information so you can monitor your shipment.
3. Shipping Rates
Shipping costs are calculated based on the delivery address, the weight of the package, and the shipping method selected at checkout. We offer various options to suit your needs, from standard to expedited shipping.
- Standard Shipping: Typically 5-10 business days for delivery.
- Expedited Shipping: Typically 2-5 business days for delivery.
- Express Shipping: Typically 1-3 business days for delivery (subject to location and carrier availability).
Please note: Shipping costs are non-refundable, and customs duties or taxes for international orders may apply depending on the destination country. These fees are the responsibility of the customer.
4. International Shipping
We are happy to offer international shipping to many countries around the world, including the United States, Canada, Europe, Australia, and select other regions.
For international orders, please note the following:
- Customs Fees and Import Taxes: International shipments may be subject to import duties, taxes, and customs clearance fees, which are the responsibility of the customer. These fees will vary by country.
- Shipping Time: International shipping times vary depending on your location and the shipping method selected. Delivery times typically range from 5 to 14 business days.
5. Shipping Restrictions
- We currently ship to most countries worldwide, but there are a few locations we do not ship to due to carrier restrictions.
- Some items may be restricted from international shipping due to size or regulatory requirements.
If your country is not listed at checkout, please contact us at service@everestboards.com to inquire about shipping options.
6. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment directly through the carrier’s website (USPS, FedEx, UPS, DHL, or ET).
Tracking links:
- USPS: https://www.usps.com/
- FedEx: https://www.fedex.com/
- UPS: https://www.ups.com/
- DHL: https://www.dhl.com/
- ET: https://www.etexpress.com/
7. Lost or Damaged Packages
If your order is lost or damaged during shipping, please contact us immediately at service@everestboards.com. We will work with the carrier to resolve the issue and ensure you receive a replacement or a refund if necessary.
- Damaged Items: Please keep all packaging materials and take photos of the damaged goods. This will help us in processing your claim with the shipping carrier.
- Lost Shipments: If your package is lost, we will assist you in filing a claim with the carrier. However, if the tracking shows that the package was delivered, we cannot be held responsible for items lost after delivery.
8. Address Accuracy
To ensure timely delivery, please verify the accuracy of your shipping address during checkout. EVERESTBOARDS is not responsible for delays or missing packages due to incorrect or incomplete addresses provided by the customer.